Refund and cancellation policy

This policy covers subscriptions to Bhaavly bought from [COMPANY LEGAL NAME].

1. Try before you pay

Every new account gets a free trial of the Business plan, and the Free plan has no time limit. We encourage you to try the Service fully before buying a paid plan.

2. Cancelling

• You can cancel at any time from Settings → Plan & billing in the app, or by writing to [SUPPORT EMAIL].
• After you cancel, there are no further charges. Your plan keeps working until the end of the period you have already paid for, then the account moves to the Free plan.
• Your quotations, invoices and other data are not deleted when you cancel.

3. Refunds

• Monthly plans: payments are not refundable, but you can cancel any time to stop the next charge.
• Yearly plans: if you ask within [7] days of the first payment for that plan, we will refund it in full. After that, yearly payments are not refundable.
• Charged by mistake: if you were charged twice, or charged after cancelling, write to us and we will refund the extra amount in full.
• Moving to a lower plan takes effect at the end of the current period and does not lead to a partial refund.

[REVIEW THESE TERMS AND ADJUST THEM TO WHAT YOU WANT TO OFFER.]

4. How refunds are paid

Approved refunds are sent back to the original payment method through Razorpay within [5–7] working days of approval. Your bank may take a few more days to show it.

5. Contact

Email [SUPPORT EMAIL] with your account email and the payment ID or invoice number. We reply within [1] working day.